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Support Retainer — Starter

Updates, backups, and a real person watching your site, every month.

  • Flat monthly fee From $90/mo, no surprise invoices
  • Backups that restore Tested offsite, not just saved
  • Updates done by hand We check the site after each one
  • No long contract Cancel with a month's notice
What's in the bundle

What you receive

Every Starter plan covers the routine work, done on a schedule, plus a monthly block of hands-on time.

  1. Core, theme and plugin updates, applied on a staging copy first where the site has staging

  2. Daily offsite backups, with a monthly test restore so we know they actually work

  3. Uptime monitoring with alerts to us, so we often catch downtime before you do

  4. Monthly malware and security scan, with a short report of anything found

  5. SSL certificate and domain expiry checks, so nothing lapses by surprise

  6. 30 minutes of hands-on fixes each month: a broken form, a plugin clash, a content tweak

  7. Email support with a reply inside one business day

Most small sites do not need a full-time webmaster. They need someone to install the updates without breaking anything, keep a backup that actually restores, and notice when the site goes down before a customer does. That is the Starter plan.

It is a flat monthly fee with a fixed scope. You get the routine maintenance every site needs (core, theme and plugin updates, offsite backups, uptime monitoring, an SSL and security check) plus a small block of time each month for the little fixes that pile up: a broken form, a plugin conflict, a price that needs changing.

We work on WordPress, OpenCart and Drupal, and on plain static or PHP sites. No long contract, and you can cancel with a month’s notice if it is not earning its keep.

Who it's for

Who it's for

This fits a brochure site, a small shop, or a blog that earns its keep but does not change much week to week. You want it to stay up, stay patched, and have a backup that works, without paying agency retainer rates or learning to do it yourself.

If your site is mission-critical, takes orders around the clock, or needs same-day emergency response, the Starter plan is too light. Look at the Pro retainer instead, which adds a faster response time and more monthly hours. We will tell you honestly which one fits when you ask.

  • The small business owner

    You run the business, not the website. You want it handled so you stop worrying about updates and backups.

  • The brochure or portfolio site

    Low traffic, rare changes, but it still needs patching and a working backup. Starter covers exactly that.

  • The freelancer's overflow

    You built the site and do not want the ongoing upkeep. We take the maintenance off your plate.

How it runs

How it runs

We set up monitoring and backups in the first few days, take a baseline of the site, and agree a regular update window. After that it runs quietly. You get a short monthly note: what we updated, what the scan found, and how the backup restore went. The 30-minute fix block resets each month, and we tell you before anything runs over, so there are no surprise charges.

01

Onboard

We take access, set up offsite backups and uptime monitoring, and snapshot the current site.

Days 1-3
02

Patch on schedule

Updates applied in a set window, checked afterward so a bad plugin update does not sit live.

Monthly
03

Watch and report

Monitoring runs continuously; you get a plain monthly note of what changed.

Ongoing
04

Fix the small stuff

Use your monthly time block for the little jobs. We flag anything bigger before starting.

Within 1 business day
Pricing

Price, and what happens after

The Starter plan is $90 a month for a single site. That price holds whether or not you use the monthly fix time. If you need more hands-on hours, a faster response, or WordPress-specific work like WooCommerce upkeep, the Pro retainer is the better value. Bigger jobs outside the plan are quoted separately before we touch anything.

Tooling we lean on

WordPress OpenCart Drupal UpdraftPlus UptimeRobot Wordfence Git
Where this fits

Where this fits

Starter is the entry point to our website maintenance and support work. Run WordPress and want deeper, platform-specific care? See support for WordPress or step up to the Pro retainer. Worried less about upkeep and more about a site that has already been attacked? That is a job for our security services instead.

Support Retainer — Starter

Want your site handled every month?

Send the context — your stack, the scope, any complications. We come back with a confirmation or a couple of clarifying questions.

Which layer is on fire?
Your details stay with us. Always.