Most WordPress maintenance pages tell you a plan exists and hide what’s in it behind “starts at.” The listicles rank ten agencies without showing what any of them actually do each month. So here’s ours in the open: the full checklist, the price, and the line between what’s covered and what we bill separately.
A care plan is two things. It’s the boring routine that keeps a site from breaking, updates, backups, monitoring, and it’s a person who picks up when something does break or you want a change made. Plenty of services automate the first part and skip the second. When a plugin update white-screens your site at 2am, automation doesn’t roll it back. We do.
We keep plans month-to-month because a maintenance service should earn the renewal, not trap it in an annual contract.
The actual monthly checklist
This is what runs every month on a standard care plan, not a marketing summary of it. Heavier work like a redesign or a migration is billed separately, and we say so before we start.
- WordPress core, theme, and plugin updates, run on staging and verified before going live
- Daily off-site backups with a tested restore, kept for 30 days
- Uptime monitoring with an alert to us, not just to you, when the site goes down
- Malware and file-change scanning, with cleanup if something gets through
- Broken-link and form checks on the pages that drive enquiries
- Database cleanup: revisions, transients, and orphaned data trimmed quarterly
- Performance check: page speed and core web vitals reviewed, low-hanging fixes applied
- A monthly summary of what we did and anything you should know
- Up to 60 minutes of hands-on changes a month on the base plan, more on higher tiers
- A real person to email when something breaks, with a same-week response
Visibility, not just a quiet site
You shouldn't have to wonder whether anyone's actually doing the work. Every month you get proof, and you keep your own backups.
Monthly report
What was updated, what was backed up, what we fixed, and how the site performed. Short and in plain English.
Your own backups
Off-site backups you can download yourself. If you ever leave, you walk away with a working copy of your site.
A direct line
Email a named person, not a shared inbox. Urgent breakage gets same-day attention; everything else, same week.
A standing staging site
A staging copy kept in sync, so changes and updates get tested somewhere other than your live site.
Onboarding once, then a quiet rhythm
Setup takes a few days. After that the plan runs on a monthly cycle and you mostly forget it's there, which is the point.
Onboarding audit
We review the site, set up staging and off-site backups, and fix anything already broken before the routine starts.
Week 1Baseline and harden
Updates brought current on staging, a security pass, and a performance snapshot we'll measure against later.
Week 1Monthly cycle
Tested updates, backups, monitoring, scans, and your hands-on time, wrapped up in a report at month end.
OngoingRequests as they come
Email when you need a change or something breaks. We pick it up the same week, same day if it's down.
Same weekFlat monthly price, no contract
Care starts at $140/mo for a standard WordPress site: the full checklist above plus an hour of hands-on time. Care+ is $290/mo and roughly triples the hands-on time, adds priority response, and suits WooCommerce stores and busier sites.
Both are month-to-month. No setup fee beyond the first month’s onboarding, and no annual lock-in. If it’s not earning its keep, cancel.
Already hacked or badly out of date? Start there first.
A care plan keeps a healthy site healthy; it isn’t an emergency service. If your site is already infected, our WordPress malware removal cleans it first. If it’s years behind on updates, we’ll do a one-time catch-up before the monthly plan begins, quoted up front.
- Full monthly checklist
- Daily backups, 30-day history
- Uptime and malware monitoring
- 60 minutes hands-on time
- Same-week response
- Everything in Care
- Up to 3 hours hands-on time
- Priority, same-day response
- WooCommerce and membership support
- Quarterly performance tune
Tooling we lean on
How this connects to the rest of the stack
A care plan is the ongoing end of our website maintenance services. It pairs naturally with a one-time WordPress security audit and hardening at the start, so the routine is protecting a site that’s actually locked down. If something’s already wrong, WordPress malware removal handles the cleanup before the plan takes over. And if you want to add a chatbot or automate a workflow on the site, that’s AI for WordPress. New here? The WordPress support overview lays out everything we do for WordPress in one place.
Prefer a fixed monthly plan? Most WordPress sites take our Pro maintenance retainer, while smaller, quieter sites do fine on the cheaper Starter plan.
Run a store on OpenCart as well? We offer the same flat-fee care as OpenCart support and maintenance. Hosted somewhere we have not named? host-agnostic hosting support works above any provider.
Need support for WordPress sorted?
We'll triage the same day. Send context, screenshots, error messages — whatever you have. No sales calls, no chatbots.