This is the no-root version of restoration. You’re on shared, managed, or reseller hosting — cPanel, Plesk, DirectAdmin, or a host’s own panel — and something broke. You can’t SSH in as root, the host’s support is slow or unhelpful, and the “daily backup” you were promised is either missing or costs extra to restore.
We’ve recovered a lot of sites in exactly that spot. The trick is that even when the panel backup is gone, the live site is usually still sitting on disk. We pull it, clean it, and put it back, then have an honest conversation about whether your current host is worth staying on.
Get the site back, then make it stick
A standard restore on shared or managed hosting covers everything below. We quote before we start and tell you early if something genuinely can't be saved.
- Assess access — what you can still reach: panel, FTP, database, or just the live URL
- Pull a full copy of files and database before changing anything
- Clean a hacked site: remove injected code, webshells, spam pages, and rogue admin users
- Restore from the host's backup when it exists and is usable
- Rebuild from the live files when the host backup is missing or corrupt
- Reconcile mismatched file and database versions after a failed restore
- Reset passwords and salts: panel, CMS admin, database, FTP/SFTP
- Fix the basics that break on shared hosting: file permissions, PHP version, wp-config or app config
- Reconnect mail, DNS, and SSL so nothing silently stays down
- Set up an off-host backup so the next incident is a quick restore
- If the host is the problem, migrate you to one that isn't — optional, quoted separately
A clean site and a copy you control
You get the live site back, a downloadable copy in your own hands, and a short note on what went wrong so it's not a mystery.
A working, clean site
Restored and loading, malware removed, confirmed from outside the host.
Your own backup copy
A full export of files and database handed to you, not trapped in the host's panel.
What-happened note
How it broke or how it got in, in plain language, with what we changed.
New credentials
Fresh passwords for panel, CMS, database, and FTP, with the old ones retired.
Off-host backup
A backup that doesn't live on the same account it protects, plus how to restore it.
Copy first, clean second, harden last
We start the same day for live emergencies. A standard restore is usually done within 48 hours; a move to a new host adds a day or two for DNS to settle.
Triage access
You tell us the host and what you can still log into. We take a full copy of files and database before touching anything, so there's always a fallback.
Same dayRecover and clean
We restore from the best available source, strip out any infection, fix the config and permissions, and get the site loading.
Within 48 hoursReset and reconnect
New credentials everywhere, mail and DNS and SSL confirmed, and a check from outside your network that it's genuinely up.
Same visitBack up and advise
An off-host backup, a copy in your hands, and a straight answer on whether to stay on this host or move.
On completionFixed price for a standard restore
A standard restore on shared or managed hosting starts at $180 — that covers the copy, the clean-up, the config fixes, and the credential reset for a single site. Bigger messes (multiple sites, a deep compromise, a failed migration to untangle) are quoted after we see the access. Moving you to a new host is optional and priced on top.
Account suspended and the site is down?
If your host has suspended the account and customers are hitting a dead page, time matters more than a perfect quote. Get in touch and we’ll work out how to extract and restore it fast.
- Full copy of files and database first
- Malware clean-up or failed-restore reconciliation
- Config, permission, and PHP-version fixes
- Credential reset across panel, CMS, database, FTP
- Mail, DNS, and SSL reconnected
- Off-host backup and a copy handed to you
- Everything in single-site restore
- Migration to a host that won't repeat this
- DNS cutover planned to avoid mail gaps
- Old host kept live until traffic and mail drain
Panels and stacks we recover on
How hosting recovery connects to the rest
This is the shared and managed hosting side of restoration. If you run your own VPS or dedicated box with root access, the rebuild is deeper — see Linux server disaster recovery instead. Both sit under our website and server restoration service. If we end up moving you to a new host and a control panel decision comes with it, our Plesk vs cPanel comparison is the honest version of that choice, and our hosting support overview covers the ongoing side once you’re stable. Moving hosts usually means moving email too; our hosted email setup handles the Workspace or Microsoft 365 cutover so nothing bounces during the switch. Once it is fixed, ongoing hosting support keeps it that way, whatever host you are on.
Need restoration for Hosting sorted?
We'll triage the same day. Send context, screenshots, error messages — whatever you have. No sales calls, no chatbots.