Hosting support usually means your host’s helpdesk, and it has a hard edge. They will reboot the server, check the disk, and confirm the service is up. The moment the problem is your site, your email routing, or a DNS record, you get the same line: “that is an application issue, please contact your developer.” So now you need a developer, at the worst possible time.
We are that person, on retainer, and we do not care who your host is. Shared cPanel, a Hetzner or DigitalOcean VPS, AWS Lightsail, a managed WordPress plan — we work above the host on the parts that actually run your business. We do not replace your hosting provider; they keep the hardware and network alive, and we manage everything that sits on top of it.
What's included
We cover what runs on the hosting, on whatever provider you are with. Exact mix depends on tier; the baseline is below.
- Site and CMS updates (WordPress, OpenCart, plugins, themes)
- PHP version and configuration changes through your panel
- SSL setup and renewal, including Let's Encrypt and custom certs
- DNS record management and troubleshooting
- Email account, routing, and deliverability fixes (SPF, DKIM, DMARC)
- Caching and basic performance tuning within the plan's limits
- Independent off-host backups with test restores
- Liaising with the host's support when the issue really is theirs
- Uptime monitoring with alerts that reach a human
- Break-fix for site, email, and panel-level problems
What you get each month
Support you can see, not a retainer that disappears into someone's inbox.
Update and fix log
What was changed, updated, or repaired during the month, in plain language you can forward to whoever asks.
Independent backup
Your own off-host copy with a record that a recent restore actually worked, separate from anything the host keeps.
Uptime monitoring
Checks on the sites that matter, wired to alert us, so a site being down is our problem before it is your customer's.
One contact who knows your setup
Direct access to the person handling your hosting, instead of re-explaining it to a new agent each time.
How onboarding runs
We start by mapping what you are actually on, since half of hosting problems are nobody having written it down.
Access and map
You give us panel, DNS, and email access. We document the host, the stack, where DNS lives, and how backups currently work, then flag anything already broken or risky.
First 48hStabilise
We fix the urgent issues, set up independent backups and monitoring, and tidy the DNS and SSL so the foundation is solid before routine work starts.
Week 1Ongoing support
Updates, break-fix, email and DNS work, and dealing with the host when needed. A short monthly note records what happened.
MonthlyMonthly support, host-agnostic
Two tiers depending on how much runs on your hosting and how fast you need answers. No long contract; leave with your backups and documentation.
On a host you are thinking of leaving?
If half your problems are the host itself, support and a migration often cost less together than another year of fighting the helpdesk. Say so up front and we will tell you whether managing the current setup or moving it makes more sense.
- Site, email, and DNS support
- Updates and SSL management
- Independent off-host backups
- Uptime monitoring
- Everything in Care
- Priority break-fix response
- Multiple sites or mailboxes
- Deliverability and performance reviews
What we work with
How this connects to the rest of the stack
This is our website maintenance work aimed at whatever hosting you already have. If your sites are WordPress, managed WordPress support goes deeper on that stack. Email the real headache? hosted email setup and deliverability handles Workspace and Microsoft 365. And if a host has already left you with a broken or hacked site, hosting restoration sorts it out before support takes over. New here? The hosting overview explains how we work across providers.
Need support for Hosting sorted?
We'll triage the same day. Send context, screenshots, error messages — whatever you have. No sales calls, no chatbots.