Site hacked, account suspended, or the host's backup turned out to be empty? We recover what's there, rebuild what isn't, and move you somewhere it won't happen again.
This is the no-root version of restoration. You’re on shared, managed, or reseller hosting — cPanel, Plesk, DirectAdmin, or a host’s own panel — and something broke. You can’t SSH in as root, the host’s support is slow or unhelpful, and the “daily backup” you were promised is either missing or costs extra to restore.
We’ve recovered a lot of sites in exactly that spot. The trick is that even when the panel backup is gone, the live site is usually still sitting on disk. We pull it, clean it, and put it back, then have an honest conversation about whether your current host is worth staying on.
Defacement, injected spam links, a redirect to some pharma page, or the host suspended you for malware. We get a copy out, find and remove the infection, reset the credentials, and restore a clean version. If the host backup is missing, we work from the live files.
Overdue invoice, a resource-limit strike, a terms violation, or a billing mix-up froze your account with the site offline. We help you get read access long enough to extract everything, then restore it here or on a new host.
You tried the one-click restore and it half-worked. Database from Tuesday, files from last month, broken images, a white screen. We reconcile the mismatched pieces into one working site.
The pattern under almost all of these is a host whose backups don't actually work when you need them. We fix the site first, then set up a backup that lives somewhere other than the server it's protecting.
A standard restore on shared or managed hosting covers everything below. We quote before we start and tell you early if something genuinely can't be saved.
You get the live site back, a downloadable copy in your own hands, and a short note on what went wrong so it's not a mystery.
Restored and loading, malware removed, confirmed from outside the host.
A full export of files and database handed to you, not trapped in the host's panel.
How it broke or how it got in, in plain language, with what we changed.
Fresh passwords for panel, CMS, database, and FTP, with the old ones retired.
A backup that doesn't live on the same account it protects, plus how to restore it.
We start the same day for live emergencies. A standard restore is usually done within 48 hours; a move to a new host adds a day or two for DNS to settle.
You tell us the host and what you can still log into. We take a full copy of files and database before touching anything, so there's always a fallback.
Same dayWe restore from the best available source, strip out any infection, fix the config and permissions, and get the site loading.
Within 48 hoursNew credentials everywhere, mail and DNS and SSL confirmed, and a check from outside your network that it's genuinely up.
Same visitAn off-host backup, a copy in your hands, and a straight answer on whether to stay on this host or move.
On completionA standard restore on shared or managed hosting starts at $180 — that covers the copy, the clean-up, the config fixes, and the credential reset for a single site. Bigger messes (multiple sites, a deep compromise, a failed migration to untangle) are quoted after we see the access. Moving you to a new host is optional and priced on top.
If your host has suspended the account and customers are hitting a dead page, time matters more than a perfect quote. Get in touch and we’ll work out how to extract and restore it fast.
This is the shared and managed hosting side of restoration. If you run your own VPS or dedicated box with root access, the rebuild is deeper — see Linux server disaster recovery instead. Both sit under our website and server restoration service. If we end up moving you to a new host and a control panel decision comes with it, our Plesk vs cPanel comparison is the honest version of that choice, and our hosting support overview covers the ongoing side once you’re stable. Moving hosts usually means moving email too; our hosted email setup handles the Workspace or Microsoft 365 cutover so nothing bounces during the switch.
We'll triage the same day. Send context, screenshots, error messages — whatever you have. No sales calls, no chatbots.