Monthly maintenance for WordPress, OpenCart and Drupal sites, plus the servers and panels they run on. Patches, monitoring, backups, on-call response. Month-to-month, no 12-month contracts.
Support retainers are the engagements we like running long-term. Not because we want the recurring revenue (we’d rather be busy), but because clients who hire us proactively almost never need our restoration service.
Retainers work best on a clean baseline, which is why we usually start a WordPress client with a security audit before going monthly.
For teams choosing between productivity stacks, we keep a side-by-side on Google Workspace vs Microsoft 365 with the numbers from the migrations we actually run.
New WordPress retainer engagements usually start with our WordPress security audit so we both know what we are patching from day one.
The day-one runbook we hand new retainer clients leans heavily on WP-CLI; see our note on the six WP-CLI commands that pay for themselves if you want to see what the cron snapshots actually capture.
WordPress, OpenCart, Drupal — weekly patches, plugin and theme updates on a staging copy first, content-publishing assistance, uptime monitoring with notifications. Most plans include 2 to 4 hours of small dev work each month.
Linux server retainer — OS patching, log monitoring, security audit refresh, backup verification, capacity planning. The work that prevents the call at 3am.
Cloud account management — DigitalOcean, Hetzner, AWS Lightsail. Cost monitoring, DNS, CDN rules, SSL renewal. The layer that nobody owns until it breaks.
No 12-month contracts. If we are not adding value, you stop. We have to stay useful.
Plugin, theme and core updates run on a staging copy first. We deploy after verification, not before.
After 60 days you have a written run-book of your stack: what is installed, why, who owns what, where to look first when something breaks. Yours to keep.
If we used 2 hours of your monthly budget, we say 2 hours. Detailed monthly log; no "consulting time" filler.
We'll triage your support case the same day. Send context, screenshots, error messages — whatever you have.